On numerous occasions we find a potential client doesn’t want us to help them get rid of a problem in their business. This is generally because they have no idea how much the problem is affecting the performance of their business. I thought it might be useful to look at the impact of some problems:
Poor delivery performance
You could lose a customer with lost turnover and the costs associated with finding a new one. Poor quality can have the same effect as well as increased costs.
Poorly motivated or managed staff
Their productivity is likely to be low increasing costs and there’s no telling how they’re going to respond to customers or suppliers. Again the result could be lost customers or suppliers and in the case of the later materials might not arrive on time (increasing downtime).
Lack of systems and procedures
If you haven’t got these then repeatability will be low and the business is reliant on individuals knowledge. In this case it can be difficult to identify where a problem is in the business.
If I’ve got you thinking about how much your problems cost then perhaps we should have a chat to see how we can help you get rid of them.