06/10/2009 by Geoff.

On numerous occasions we find a potential client doesn’t want us to help them get rid of a problem in their business. This is generally because they have no idea how much the problem is affecting the performance of their business. I thought it might be useful  to look at the impact of some problems:

Poor delivery performance

You could lose a customer with lost turnover and the costs associated with finding a new one. Poor quality can have the same effect as well as increased costs.

Poorly motivated or managed staff

Their productivity is likely to be low increasing costs and there’s no telling how they’re going to respond to customers or suppliers. Again the result could be lost customers or suppliers and in the case of the later materials might not arrive on time (increasing downtime).

Lack of systems and procedures

If you haven’t got these then repeatability will be low and the business is reliant on individuals knowledge. In this case it can be difficult to identify where a problem is in the business.

If I’ve got you thinking about how much your problems cost then perhaps we should have a chat to see how we can help you get rid of them.

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06/10/2009 by admin.

At the end of September 2009, the High Court ruled on its judgment on the Heyday case.  This centred around the charity Age Concern (now called Age UK), which was attempting to have the default retirement age (“DRA”) ruled as being unlawful.The High Court Judge decided that UK age discrimination law was valid and that the “default retirement age” of 65 is still lawful.  .However, the Judge said that his decision might have been different if the Government had not recently announced it review of the DRA.  It is therefore envisaged that the days of being able to retire employees at age 65 are likely to be numbered…………….

From Simone

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