Archive for 24/08/2009

Linda there again

Linda Trapnell, our leadership and team working specialist, was proud to deliver a session - Leading teams: an experts view - at the Inaugural Teach On Institute weekend.

The Institute forms part of Teach On and Teach First - Learning To Lead - providing a broad offer of support and training to increase skills and confidence to maximise impact on education by young leaders in teaching.

Well done Linda for this and your work in Malaysia 

When good customer service is not enough?

Of course you all have excellent delivery performance of your products or services to your customers. Whilst waiting for the Roddick/Federer final I read an interesting article in the Sunday Times which recommendeds talking to your customers and telling them about you real unique selling point, or your product or service.

Have a read it’s interesting - http://business.timesonline.co.uk/tol/business/economics/article6637560.ece

|