This is a standard question we ask businesses to understand what they’re trying to achieve. However the answer throughout the business may be different!
This may be reality or may be down to people using different languages (interpretations). In our view if a business is seriously going to improve then it is essential that everyone talks the same language. Phil’s blogs on NVQ’s in business improvement techniques (BIT) explains further and the NVQ’s themselves certainly help businesses. In addition we can help find funding to assist with this key investment.