How did you do that then?

A recent contact asked us how we diagnosed problems in businesses. With some embarrassment we had to say we would send an outline of our methods through to them. In truth his question prompted us to put down on paper the way we, as business experts, diagnose issues in businesses. Phil is right in dialogue with the contact “one question leads to another” but the following headings might help you do what we do and find the problem!

• What’s the Goal of the business?
• What data do they already have?
• What key performance indicators do they use?
• How are sales orders generated and maintained?
• Where is the constraint in the business?
• Where is most money spent in the business?
• What are the views of their customers?
• Are there clear roles, responsibilities and accountabilities in the business?

So that’s a general outline of how we start but if you follow this beware of half baked solutions!

This entry was posted on 13/04/2009 at 10:34 pm and is filed under Company News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.