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09/03/2009 by Geoff.
I had a recent conversation with a senior manager in the leisure industry. He’d just dealt with the problem that he felt his team didn’t do much when he wasn’t there. He’d told them to “manage as though it was their own business or money” - it probably wasn’t quite as polite as that!
I asked him how he intended to ensure this had the desired effect and improvements were realised? His answer was that his team had targets. Whilst targets are essential, I pointed out to him the need to know his team were moving in the right direction to achieving the set targets. Our view of how to do this is to have relevant key performance indicators and that individuals on the team know which of these they are accountable for.
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